Customer Support Analyst

  • Full-time
  • Glasgow

TES Global

TES Global – Glasgow – classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help… teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.

The day to day Become an expert in our products to provide 1st and 2nd line support Assist customers by phone in the friendly and efficient manner for which we are known Respond promptly to email queries and attempt to resolve on the first contact Escalate urgent issues when required Writing and updating support documentation… – Permanent – Full-time

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